Data controller
The controller of data collected through this website is:
- Legal name
- Ambulance Viva Maroc Assistance
- Address
- 247 Bd Moustaid Rahal Tadlaoui, 4th Floor, Ben Msik, Casablanca, Casablanca-Settat, Morocco
- Phone
- +212 672 151515
- [email protected]
Data we collect
Depending on your request, we may process the following categories of data:
- Identification and contact details: name, email address and phone number.
- Content of messages sent through the contact form or WhatsApp, including any information you choose to share with us.
- Information needed to organise transport: pickup location, destination, date, time and specific needs.
- Minimal technical data relating to your visit, such as your IP address and server security logs.
Training requests
When you submit a training registration request, we save the information needed to process it: profile (individual or company), name, company where applicable, email address, phone, course of interest, number of participants, city, preferred date and any additional details.
This data is used only to contact you, prepare a quote and organise the session. It is not used for marketing without your consent and is never sold.
Training requests are kept for as long as necessary to process the request and organise the session, then archived or deleted in line with applicable legal obligations.
Purposes
Your data is used to:
- respond to requests for information or quotations;
- organise and provide the requested service;
- contact you about a booking or intervention;
- comply with our legal, accounting and regulatory obligations;
- keep the website secure and prevent fraudulent use.
Legal bases
Depending on the case, processing is based on your consent, the performance of a contract or pre-contractual measures, compliance with a legal obligation, or our legitimate interest in keeping our services secure and operational.
Health data
WhatsApp and third-party services
WhatsApp links on this website open the WhatsApp service operated by Meta. When you use that service, Meta may process your data under its own privacy policy.
We encourage you to review Meta's policies and to limit sensitive information sent by messaging apps where possible.
Recipients
Data may be accessed, within the scope of their duties, by our team members, healthcare professionals involved in your care, logistics partners, insurers where necessary, competent authorities where required by law, and our technical providers.
We do not sell your personal data.
Transfers outside Morocco
Some third-party services, including WhatsApp/Meta or our hosting provider, may process data outside Morocco. Such transfers are governed by those providers' own policies and safeguards. We encourage you to review their information before sharing sensitive data.
Retention
Contact details and messages are kept for as long as necessary to handle the request and manage the relationship, then archived or deleted in accordance with applicable legal obligations.
Exact retention periods depend on the nature of the request, accounting obligations and any disputes. You can contact us for details about your situation.
Your rights
Under applicable regulations, you have the following rights:
- the right to access your data;
- the right to rectify inaccurate or incomplete data;
- the right to erasure, within the limits provided by law;
- the right to restrict or object to certain processing;
- the right to withdraw your consent at any time, without affecting the lawfulness of prior processing.
To exercise these rights, contact us using the details provided on the website. You may also lodge a complaint with the National Commission for the Control of Personal Data Protection (CNDP).
Security
We implement reasonable technical and organisational measures to protect data against unauthorised access, loss, alteration or disclosure. As no system is completely secure, we encourage you not to send sensitive information through insecure channels when it is not necessary.
Changes
This policy may be updated to reflect changes in our services, technology or legal obligations. The last updated date appears at the top of the page.
A question about this information?
Our team can explain our care arrangements, privacy practices or accessibility measures.
Contact us