Frequently asked questions
Find answers to the most common questions about our services, pricing and arranging medical transport.
Emergencies and availability
When should I call a private ambulance?
In a life-threatening emergency, contact the public emergency services first. A private ambulance may be requested for medical transport, a transfer between facilities or planned care.
If you are unsure, call us and we will help you find the right solution.
Are you available 24/7?
Yes. Our team responds to requests day and night, including weekends and public holidays, subject to the availability of crews and vehicles.
What is your response time?
Response time depends on your location, traffic, availability and the type of care required. Contact us and we will give you an estimate before the intervention.
Which areas do you cover?
We operate in Casablanca and the surrounding region. Transfers to other Moroccan cities are possible on request, after reviewing the care requirements.
Services and care
What is medical transport?
It is transport provided by a trained team with equipment suited to the patient's condition. It may involve a transfer, a return home or transport to an appointment.
How do I arrange an inter-hospital transfer?
Contact us with the names of the facilities, the preferred date and the medical needs. We coordinate with the care teams and check the availability of the vehicle and crew.
Do you provide dialysis or medical appointment transport?
Yes, we can arrange regular or one-off transport for dialysis, consultations, examinations and returns home, subject to availability.
Do you provide medical cover for events?
Yes, on request we can assess medical cover suited to the nature and size of the event.
Do you have oxygen or specialised equipment?
The equipment on board depends on the type of transport and the medical prescription. Tell us what you need when you contact us and we will confirm what can be provided.
Do you arrange international transfers?
International transfers are assessed case by case, depending on the destination, the patient's condition and the necessary authorisations. Contact us for an assessment.
Pricing and insurance
How much does an ambulance cost?
The price depends on the route, type of care, equipment and crew involved. Request a quote via WhatsApp with the pickup point, destination and your needs.
Do you work directly with insurers?
We can provide the documents needed for your reimbursement request. Cover depends on your policy and insurer; please check with them before the intervention.
Which payment methods do you accept?
Payment arrangements are confirmed in the quote. Contact us to find out which options are available for your service.
Can I cancel an intervention?
Yes. Please let us know as early as possible. Depending on the stage of preparation and resources already committed, cancellation fees may apply.
Practical questions
Can I accompany the patient?
Accompaniment depends on the patient's condition, available space and the care team's instructions. Please ask when booking.
Which languages do you speak?
Our team can communicate in French, Arabic and English. Let us know your preference when you contact us.
How do I book an ambulance?
Contact us by WhatsApp or phone. Provide the patient's name, pickup location, destination, preferred date and time, and any specific needs.
What happens to information sent through the form?
The website form does not store your data: it prepares a WhatsApp message. The information is then processed by WhatsApp/Meta and by our team. Please see the privacy policy.
How do I report a problem or make a complaint?
Contact us directly by phone or WhatsApp and describe the situation. We will handle your request as quickly as possible.
Does the website replace emergency services?
No. In a life-threatening emergency, contact the appropriate public emergency services immediately. The website lets you request transport or ask a question; it does not summon public emergency services.
Can't find your answer?
Our team is available to answer your questions and help with your request.